Order Exotic Poultry offers a 48-hour Live Arrival and Livability Guarantee — Contact our Customer Service department to report any losses that occurred during shipping, or the loss of any properly cared for bird(s) within 48 hours of arrival, for a replacement, refund, or credit to your account. Reports must be made by phone during normal business hours. If your 48 hours lapses over the weekend or a holiday, please contact us on the next regular business day. Replacement orders must meet our minimum order requirements for safe shipping.

For other issues with an order, please contact Customer Service by calling, using the Contact Us form on our website, or text us via the Chat window on our website during normal business hours. Allow 4-5 days for a response to questions submitted via email or our Contact Us form.

See below for deadlines* and charges for order cancellations. Please read carefully as the day and time varies for each type of poultry or fowl.

BABY CHICKS
Cancellations and changes to orders for baby chicks must be made by 12:00 PM Central on the Friday before scheduled delivery. NO CANCELLATIONS CAN BE MADE AFTER THAT TIME.

GUINEAS
Cancellations and changes to orders for guinea keets must be made by 12:00 PM Central on the Friday before scheduled delivery. NO CANCELLATIONS OR CHANGES CAN BE MADE AFTER THAT TIME.

PHEASANTS AND CHUKAR PARTRIDGE
Cancellations and changes to orders for pheasant or Chukar Partridge chicks must be made by 12:00 PM Central on the Wednesday before scheduled delivery. NO CANCELLATIONS OR CHANGES CAN BE MADE AFTER THAT TIME.

QUAIL
Cancellations and changes to orders for quail chicks must be made by 12:00 PM Central on the Friday before scheduled delivery. NO CANCELLATIONS OR CHANGES CAN BE MADE AFTER THAT TIME.

JUVENILE BIRDS
Cancellations and changes to orders for juvenile birds must be made by 12:00 PM Central on the Friday before scheduled delivery. NO CANCELLATIONS OR CHANGES CAN BE MADE AFTER THAT TIME.

*Deadlines are subject to change.